Eligibility :BE/BTech (CS/IT/IS/EEE/ECE), MCA, ME/MTech from 2016-2017 batches with 60% throughout academics
Looking for a Technical Support Engineer, who can provide technical support to customers using methods of careful research and troubleshoot problems. We are looking for a dynamic individual to provide answers to clients by clearly identifying problems, and guiding clients through careful, corrective steps.
Key Responsibilities:
- Troubleshooting and resolving all technical & non-technical issues related to our products
- Work closely with Engineering and Sales teams
- Help the development team in prioritizing the feature requests based on customer feedback
- Resolving queries on various platforms
- Handle escalations for post-installation issues
- Creating FAQ and documentation related to product training and support
Desired Skills and Experience :
- 0-2 years of experience in Customer facing role
- Knowledge on email app.
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues
- Good communication skills
- Quick learner, self-motivated and directed, with keen attention to detail
- Team player
- A social media aficionado
- Willingness to work in night shifts
Salary : 5.5 LPA
Hiring Process : Face to Face Interview, Group Discussion
Job Role : IT Software-Engineer