Dear Applicants,
Greetings from Sutherland Global Services!!
We are looking for the following positions and the skill sets indicated alongside:
Contact Person:HR Rutuja
Salary: INR 50,000 - 3,00,000 P.A. Best in Industry
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Greetings from Sutherland Global Services!!
We are looking for the following positions and the skill sets indicated alongside:
Job Description:
* Responsible for answering customer support calls/emails for Sales and Sales support for all Contact Center customers
* To provide, maintain all activities relating to the delivery of a quality service to all clients and support all team members on a daily basis.
* To provide quality customer assistance and support to bring resolution to escalated customer issues in a friendly and efficient manner
* Aptly trained and updated in industry specific technology and in clients processes, applications/ utilities and products.
* Maintain high level of expertise, soft-skills and telephone etiquette skills
* Escalate appropriate issues to team leads
* Awareness on key metrics and targets
* To provide, maintain all activities relating to the delivery of a quality service to all clients and support all team members on a daily basis.
* To provide quality customer assistance and support to bring resolution to escalated customer issues in a friendly and efficient manner
* Aptly trained and updated in industry specific technology and in clients processes, applications/ utilities and products.
* Maintain high level of expertise, soft-skills and telephone etiquette skills
* Escalate appropriate issues to team leads
* Awareness on key metrics and targets
Job specification:
1. Responsible for handling inbound calls.
2. Identify customers needs on every requirement with quick response time.
3. Handle the complaints and enquiries of customers.
4. Be responsible for customer satisfaction
5. Shift time: Rotational Shifts
6. Week Offs: Rotational Work Offs.
Skills Required:
1. Fluency in English language.
2. Should be able to comprehend and speak in English language
2. Must be a quick learner.
3. Confident in building a conversation
Processes: International Voice & Email Process
Eligibility: Undergraduates with minimum 6 months of experience or graduate freshers can apply.
Salary: Best in industry
Interested candidates please walkin to the below address:
1. Responsible for handling inbound calls.
2. Identify customers needs on every requirement with quick response time.
3. Handle the complaints and enquiries of customers.
4. Be responsible for customer satisfaction
5. Shift time: Rotational Shifts
6. Week Offs: Rotational Work Offs.
Skills Required:
1. Fluency in English language.
2. Should be able to comprehend and speak in English language
2. Must be a quick learner.
3. Confident in building a conversation
Processes: International Voice & Email Process
Eligibility: Undergraduates with minimum 6 months of experience or graduate freshers can apply.
Salary: Best in industry
Interested candidates please walkin to the below address:
Sutherland Global Services
5th Floor, Liberty Towers , Reliable Plaza Thane Belapur Road, Airoli Navi Mumbai 400708
5th Floor, Liberty Towers , Reliable Plaza Thane Belapur Road, Airoli Navi Mumbai 400708
Contact Person:HR Rutuja
Contact Number:9922992969
***Mention "HR Rutuja" on top of your updated CV when you walk-in to our office premises!
***Mention "HR Rutuja" on top of your updated CV when you walk-in to our office premises!
Your friends too could come along and mention "HR Rutuja" on top of their CVs.
Salary: INR 50,000 - 3,00,000 P.A. Best in Industry
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)