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More walk-ins in Chennai
More walk-ins in Chennai
GREETINGS FROM FIRST SOURCE SOLUTIONS,
1.) E-mail Executive Job Description!!!!
1.Handling inbound chat
2.Customer Service Professional-( BPO Non Voice)
3.Handling customer queries and service through chat and email.
4. Responsible to provide timely and effective resolutions to customers through chats & emails.
Job Title: Customer Care Representative E mail & chat support
Job Location: Chennai
Competency Requirements:
Good communication skills in English (both verbal and written)
Flair for Customer Service
Educational Qualification: Any Graduate U.G or P.G or Pending Papers
Knowledge and awareness in Telecom
Work Experience: Fresher / Experienced
Qualification Any Graduation
Freshers 10 to 12 K
Exp 13.8 ,15.8K
For females Only dayshift
For males Rotational shifts
2016 BE/Btech freshers are not eligible.
2015, 2014,2013,2012,2011,2010 Fresher and exp can apply
(No Night Shifts For Females)
Pick up and Drop facility provided for night shifts-For male *
Call HR Babu Nandan HR : 9840954424 for further assistance
Interested candidates can walk-in at the below mentioned details for the interview:
Walk-in Date Monday to Friday between 10:00am to 5:00pm
2.) Hindi Openings:
Job Title: Customer Care Representative (Hindi Inbound Voice Process)
Job Location: Chennai
Scope
Primarily to manage Inbound, outbound and eMail/NonVoice Contact Center Operations for providing support to Airtel Retail Stores for Prepaid and Postpaid products:
Inbound Desk:
Hotline support to airtel retail center representatives.
EMail/SR to be raised for cases which cannot be resolved on incoming call.
Follow-up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution
Updating and Closelooping of issues with respective airtel retail center representatives.
Email Desk:
Response to emails sent by airtel retail center representatives.
EMail/SR to be raised for cases which needs inputs and support from backend teams.
Follow up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution
Updating and Closelooping of issues with respective airtel retail center representatives via emails.
Service provider needs to support for issues and queries including but not limited to following scenarios:
AV related issues
Activation related issues
NMS related requirements
Provisioning related
MNP Cases
Payment related issues
Data Issues
Timings
10:30 AM till 8:00 PM
Days in a Week
7 days
Days in an Year
365 / 366 (Excluding National Holidays)
Working hours per agent
9 Hours per day; 6 Days per week
Salary: Sal rage from INR 15000 to 17000 CTC
Education Qualification: Graduate in any stream
Experience: Freshers or 6 - 12 months of working experience in Service / Hospitality Industry; Preferred in Call Center
Language 2 Hindi and Regional Proficiency level (Based on Language Proficiency Grid as below)
Job Description and Requirements
Answer phones and respond to customer requests
Provide customers with product and service information
Transfer customer calls to appropriate staff (as and when asked for)
Identify, research, and resolve customer issues using the computer system and applications
Follow-up on customer inquiries, if not immediately resolved
Recognize, document and alert the supervisor of trends in customer calls
Walk in :
Timings :10.00am to 5.00pm
Venue: No 4 & 5 Development Estate,
Old Mahabalipuram Road,
Perungudi, Chennai - 600096
Land Mark: Near Toll Gate, Opp to SBI
Call me once you reach office Babu Nandan (HR) 9840954424
Mail ID: babu.nandan1@firstsource.com / babuth24@gmail.com
Note: Please bring Your Original ID Proof while you are coming for an interview. This is for a verification purpose only.
(Refer your friends (Interested candidates can send yours updated CV along with yours photograph to my mail id: babu.nandan1@firstsource.com)
More walk-ins in Chennai